System won't boot


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Subject: System won't boot
Name: Kenny
Date: 10/18/2005 4:24:18 PM (GMT-7)
IP Address: 67.139.132.26
Message:

I got another one for ya.

3 year old Dell Dimension 8200

User was working when her accounting software froze up. After several ctrl-alt-del tries to get the program to close, she got it to shutdown.

When she turned it back on, the dell bios gave a message that the hard drive is operating out of range, and that you should back up your data and replace it. Hit f1 to continue.

When I hit F1, it did nothing. So turned it off again. When I turned it on, it took longer than normal to get past the dell screen and it now says:

Retry Boot: F1 Enter Setup: F2

Hitting F1 just makes the same message come back.
I hit F2 and saw for the drive info that the hard drive, and both optical drives all said "unknown device"

And I went to set up the boot order and it said:
Floppy
CDROM (not installed)
HD 0 (Not installed)

Following from that, I also cannot boot from CD.

User also mentioned that recently she's had issues where her cursor would dissappear for a few seconds and eventually come back.

Sound like the motherboard just gave up?

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